KOLNE FAQ

1. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 7 days for both the USA and the UK. International shipping times may vary.

2. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment until it arrives.

3. What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, unworn, and in their original packaging. Earrings, personalized items, and final sale items cannot be returned for hygiene or customization reasons. For full details, see our Return & Refund Policy.

4. How long does it take to receive a refund?
Approved refunds are processed within 5–7 business days and are returned to your original payment method. Processing times may vary depending on your bank or payment provider.

5. Do you ship internationally?
Yes, we ship internationally. KOLNE covers all customs duties, taxes, and fees, so you won’t pay extra when your order arrives. Delivery times may vary depending on your location.

6. Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired product.

7. Are your products genuine and high quality?
Yes! All KOLNE jewellery is carefully crafted with high-quality materials and attention to detail. We strive to deliver luxurious pieces that last.

8. How can I contact KOLNE for support?
You can reach us at support@kolne.co or write to us at:
KOLNE
30 N Gould Street
Sheridan, Wyoming, United States

9. Do you offer gift packaging?
Yes, we provide elegant gift packaging for all our jewellery. You can select gift wrapping at checkout.

10. How do I care for my jewellery?
To keep your jewellery looking its best, avoid exposure to water, chemicals, and harsh cleaning products. Store pieces in a cool, dry place and clean them with a soft cloth.